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DEVELOPING THE CLAREMONT
COLLEGES DIGITAL LIBRARY:
THE LIBRARIES'
ONLINE SERVICES
Our online services to users have grown in response to local needs,
and technology has provided opportunities to allow us to experiment
with new programs such as "Ask
A Librarian," a suite of online help solutions for users
that includes 24/7 chat reference (Exhibit A44). Our proxy server
authorizes Claremont Colleges' off campus users to access these
services as well as the Libraries' subscription databases. Other
digital services enable library users to be more self-reliant in
requesting and renewing books and articles online, receiving library
notices via email, and saving favorite searches in our online catalog,
Blais. Most articles ordered via Interlibrary
Loan (Exhibit D5) are now delivered by email or fax to requestors.
The online service that has had perhaps the biggest impact on teaching
and learning is our electronic reserves system, ERes
(Exhibit D6), established in 1997. Faculty who would typically place
photocopies of readings on reserve at the library are now requesting
library staff put digitized copies on the ERes system that students
can access anytime from anywhere (Exhibit D6).
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Digital Library
