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DEVELOPING THE CLAREMONT
COLLEGES DIGITAL LIBRARY:
ACCESS CHALLENGES
The Libraries focus considerable resources on improving access
to our digital collections. To make it easier for students and faculty
to find them, and to make instructional and research tools more
readily accessible, a Libraries' team redesigned our main web site,
which debuted in August 2003. Along with our web site, the Libraries'
online catalog, Blais, is the primary access point for our electronic
resources; however, a looming question concerns whether Blais is
the best access point for digital collections. If yes, the Libraries
must expand the online catalog's capabilities beyond its current
focus on bibliographic indexing and library staff must be devoted
to the cataloging of electronic resources. If the online catalog
proves inadequate, then we must consider other means for our users
to find and access digital material easily that will also allow
us to manage every phase of digital collection implementation. One
possibility is a digital access management system, such as Luna
Imaging's Insight® or OCLC's
CONTENTdm® (Exhibit D7) which would provide the tools necessary
for digital collection management. In either case, we need to add
cataloging staff trained in describing digital media in order to
provide adequate, robust access to digital items that have a variety
of characteristics different from books and journals. We have taken
a significant step forward concerning web access for all users to
our archival and manuscript collections. In Spring 2003, special
collections staff began contributing encoded finding aids to the
Online Archive of California,
a core component of the California
Digital Library (Exhibit D8).
Electronic resources have had a considerable effect on the Libraries'
Bibliographic Access Services unit (BAS), where acquisitions and
cataloging activities, essential activities concerning access, are
centered. While traditional acquisitions and cataloging roles are
clearly established in BAS, dealing with electronic resources has
complicated these roles. An increasing amount of time is spent troubleshooting
problems, and often several staff members from across the Libraries
are involved, including BAS, Libraries' Information Technology staff,
and subject specialist librarians. BAS staff has primary responsibility
for both cataloging electronic resources and maintaining the web
links for those resources in the online catalog; subject specialist
librarians select appropriate electronic resources and spend a significant
amount of time maintaining contacts with providers. Our IT staff
assists with maintaining connectivity to these resources as well
as provides expertise with network and systems problems affecting
our electronic resources.
Our electronic journals have required an extraordinary effort in
order to make users aware of the more than 12,000 titles that we
provide. Recognizing that users are accustomed to searching Blais
when looking for journals in the Libraries, we have purchased MARC
cataloging records from Serials Solutions, Inc., that provide Blais
access to ejournals subscribed via a publisher as well as those
in aggregate databases containing full-text articles. We are investigating
easier ways for users to link from citations in our subscription
databases to full text and related material from a multitude of
sources, where the library subscribes to both the database and the
linked resource. The proposed OpenURL
standard (Exhibit D9) will facilitate the process of getting
users more direct access to full text and integrate more seamlessly
the variety of available electronic resources.
While continuing to acquire and catalog traditional library materials,
BAS staff has taken on the negotiation of licensing agreements and
contracts as well. As negotiators with vendors, both librarians
and BAS staff deal with complex issues including defining "authorized
user" and managing copyright legalities for the use of electronic
titles for interlibrary loan and electronic reserves. A unique and
problematic issue for these staff is clarifying the legal status
of the Libraries, as a unit of the single entity named Claremont
University Consortium, in relation to multi-institutional consortia,
so that a publisher, determined to charge a higher consortium price
for a resource, understands the Libraries to be a single site.
Other trends in the electronic arena that the Libraries struggle
with includes purchased databases with content, interfaces, and
costs that are constantly in flux, especially as publishers are
bought and sold or cease to exist. Librarians monitor the databases
closely and change providers when necessary so that our users have
access to the best resources that we can afford and support. Uncertain,
too, is the archival life of commercial electronic resources. Some
vendors provide an electronic archive upon the cessation of a title,
but some do not, leaving libraries in the position of purchasing
access to information that likely has a finite existence, as well
as adding the burden of archiving the information in-house (if legally
able to do so).
Access to the Libraries' digital collections is supported by significant
technological and staffing infrastructure, including not only the
underlying physical and logical network, but also the servers on
which digital objects are indexed and stored and on which web-based
services take place. All four libraries provide user workstations
that are outfitted with web browsers and the Microsoft Office suite,
and some have sound capabilities. The Libraries implemented wireless
technology in all four library buildings, one of the few campus
spaces to do so, to enable users to connect to the web on their
laptops from any place in the library. Computing equipment is available
at the Libraries to students, faculty, and staff for multimedia
authoring and viewing, and we have two hands-on classrooms for library
instruction. The Libraries' IT staff members support both the work
of library staff as well as our user-focused technology; most participate
in one or more of The Colleges' committees focused on information
technology.
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